Customer Perspectives
The global banking sector is more competitive than ever. Traditional, incumbent institutions must battle with digital upstarts and fintech innovators to win market share. That means their services and customer experiences must be better than ever. As a result, network performance has become a key criterion of success.
When Poor Performance Meets Rising Costs
It was clear to one major bank that its network was no longer keeping up. Its 5,000+ branches were connected in a wide area network (WAN) leveraging two multiprotocol label switching (MPLS) lines in each branch in active standby mode and linked using outdated routers. Where speed, agility, and performance were needed, the bank instead experienced slow connections and poor network uptime. In addition, the 15-strong team that provided around-the-clock network management found the system overly complex and was required to intervene manually far too often. The cost of the WAN was also an issue as it continued to rise year over year […]